Frequently Asked Questions
Do I need to create an account to shop with you?
You don’t have to have an account to shop with us, but creating one makes your shopping better. From your account dashboard you can view and track your recent orders, manage your shipping and billing addresses, and edit your password and account details. You can also check out faster.
I have forgotten my username, now what?
There’s no need to remember your username. Just login with the email address you used to create your account. If your email address doesn’t work, it’s likely that you used a different address or that you do not have an account with us. Subscribing to our newsletter or making a purchase does not automatically create an account. If you don’t have an account, you can create one the next time you make a purchase, or by visiting the Account page.
I have forgotten my password, now what?
If you can’t remember your password, you can reset it by clicking here. Enter your email address and we’ll immediately email you a link to a page where you can create a new password. If you don’t see the message, double check your spam folder. It might be hiding there! If we don’t find your email address, it’s possible that you created your account using a different one or that you do not have an account with us. Subscribing to our newsletter or making a purchase does not automatically create an account. If you don’t have one, you can create an account the next time you make a purchase, or by visiting the Account page.
What methods of payment are accepted?
We accept American Express, Discover, MasterCard and Visa cards.
Why don't you ship to my country?
We ship throughout the world, but laws prevent us from shipping everywhere. If your country is not listed on our checkout page, we probably can’t send you our products. If you believe that we’ve made an error, please contact us.
How much is shipping?
We charge you exactly what we pay to get your order to your destination, worldwide. We don’t mark up our shipping fees to make extra cash, nor do we mark up our products to cover shipping costs. We don’t charge handling fees either. Our shipping calculator will estimate your shipping your charges before you check out. The amount may adjust a little in the checkout when you provide your full address. Note: Our products are heavy and oversized. International charges vary widely but can sometimes equal or surpass the price of your products. To learn all about our shipping policies and procedures, please visit our Shipping page.
Do you charge taxes/duties?
We are required to collect sales tax on orders shipped within California. If you live in another state or country, you are responsible for paying any sales or value added taxes, customs duties, import taxes and/or other fees levied on your purchase. Because these fees are owed to your government, we cannot collect them on your behalf. We also cannot advise you on what they may be. Please research these matters before you make your purchase so that you are aware of any fees that may become due when your package arrives.
How long will it take for my items to arrive?
UPS Ground can deliver virtually anywhere in the contiguous United States within five business days. UPS Worldwide Express can deliver orders to Canada within 1-3 days, Europe within 3-5 days and Australia within 3-4 days. Some expedited services are also available. We cannot guarantee specific delivery dates. To learn all about our shipping policies and procedures, please visit our Shipping page.
How do I return / exchange items?
If you receive a damaged item, contact us so that we can repair or replace what’s wrong. If you’ve changed your mind, you may return unused, undamaged merchandise. We’ll credit your purchase price minus our shipping fees and a 20% restocking charge. Merchandise must be returned in its original unopened packaging within fourteen days and insured against damage. For more information, visit our Terms and Conditions page.
What payment security do you have?
For your security, all of our credit card transactions are processed by Authorize.net. Authorize.net ensures that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details. Payments for JimSupport products will be listed on your card statement as Fetish Locker, which is the name of our corporation.
How will my package be labeled?
We ship our products in plain packages with only a shipping label. We list our return address as FL Inc.