–This policy was substantially updated on May 25, 2018 to increase transparency and comply with new laws.–
Who We Are
Welcome to JimSupport.com. Our products are distributed by our parent company, Fetish Locker, Inc.
Your privacy is important to us. It is Fetish Locker’s policy to respect your privacy regarding any information we may collect from you across our website, https://jimsupport.com, and other sites we own and operate.
Our corporate address is:
Fetish Locker, Inc.
800 S Vella Rd Bldg H
Palm Springs, CA 92264
What Personal Data We Collect and Why We Collect It
In order to run our site and provide you with an excellent shopping experience, it is necessary to collect certain information from you. This section tells you what we collect and why we collect it.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed;
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping;
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order;
- Respond to your requests, including refunds and complaints;
- Process payments and prevent fraud;
- Set up your account for our store;
- Comply with any legal obligations we have, such as calculating taxes;
- Improve our store offerings;
- Send you marketing messages, if you choose to receive them.
If you create an account with us while shopping, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
If you choose to create a wishlist, we’ll track:
- Products you’ve added to the wishlist: we’ll use this to show you your favorite products and to create targeted email campaigns;
- Wishlists you’ve created: we’ll keep track of the wishlists you create and make them visible to our store’s staff.
Comments and Product Reviews
When you leave comments or product reviews on the site we collect the data shown in the comments form, and also your IP address, user agent, referrer, and Site URL to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded Content From Other Websites
Pages on this site may include embedded content (e.g. videos, images, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
You can learn more about Google Analytics here: https://www.google.com/policies/privacy/partners/. You may opt out of participating in Google Analytics by installing a browser add on which may be found here: https://tools.google.com/dlpage/gaoptout?hl=en.
Who We Share Your Data With and What We Share
We share your data with select other firms in order to conduct business and process your orders. We only work with firms that share our high commitment to security and privacy.
If you subscribe to our email list, we share your email address with our email management company, YNOT Mail, which delivers our email newsletters to you. If at any time you no longer wish to receive our email, you may click the unsubscribe link at the bottom of any message to be automatically removed from our list.
If you place a product in your shopping cart, we share the product dimensions and your shipping address with UPS and FedEx so that they may quote you the cost of your shipping.
If you purchase a product, we share your name and shipping address with our shipping aggregator, ShipStation, and whichever company you’ve chosen to ship your product so that we may print automated shipping labels, provide tracking information and deliver your product.
These companies are authorized to use your personal information only as necessary to provide these specific services to us.
In addition to the firms listed above we may disclose your personal information to our legal counsel or certain government entities:
- As required by law, such as to comply with a subpoena, or similar legal process;
- When we believe, in good faith, that disclosure is necessary to protect our rights, enforce our terms and conditions, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- If Fetish Locker, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets.
Who On Our Team Has Access
Members of our team have access to the information you provide us. For example, our President, Vice President and Shop Manager can access:
- Order information, like what was purchased, when it was purchased and where it should be sent;
- Customer information, like your name, email address, and billing and shipping information;
- Wishlist details, such as products added, date of addition, and the name and privacy settings of your wishlists.
These team members have access to this information to help fulfill orders, process refunds, support you and offer you better deals for the products you love.
How Long We Retain Your Data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
If you leave a comment or review, the comment (or review) and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that create an account on our website, we also store the personal information they provide in their user account. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We retain inactive accounts for 5 years. This is so that you may return to our site and easily order from us in the future.
We retain pending orders for 60 days. We retain failed orders for 2 years. We retain canceled orders for 2 years. This is both for tax and accounting reasons and so that we may contact you to resolve any issues with your order.
Where We Send Your Data
In addition to the ways that we share data that we’ve mentioned above, we also send certain data to third parties in order to conduct our business. We only work with firms that share our high commitment to security and privacy.
Visitor comments may be checked through an automated spam detection service.
We back up our entire web site, including its component databases, on Amazon web servers twice daily. Retired backups are deleted after 90 days.
Credit Card Information
Except as noted above, we do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
What Rights You Have Over Your Data
If you have an account on this site, have shopped with us, or have left comments on the site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To contact us for these purposes, please write to:
Data Protection Officer
Fetish Locker, Inc.
800 S Vella Rd Bldg H
Palm Springs, CA 92264
Please include your name, email address, postal address and phone number in your correspondence. We reply to such requests via email.
This website is not directed to anyone under the age of 21 and we do not knowingly collect personal information from anyone under the age of 21 on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of 21 on this site, we will delete the information from our records.
How We Protect Your Data
Protecting your personal information is a priority at Fetish Locker. Our site uses Full 2048-bit encryption technology and meets all PCI Security measures to protect your identity and information.
We maintain reasonable administrative, technical and physical safeguards to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
We have hardened our website with a robust firewall which protects it and your information from hacking, malware installation and DDoS attacks.
We use Secure Sockets Layer (“SSL”) technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from “http” to “https.” If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site.
Digital certificates secure communications between your browser and our secure servers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over networks like the Internet, company intranets or extranets. SSL encrypts your order information to avoid the decoding of that information by anyone other than us.
We force all users of this site, including our staff, to maintain strong passwords to access their accounts.
Our staff participates in annual privacy training in order to ensure that everyone who has access to Personal Data understands how to maintain and protect it.
What Data Breach Procedures We Have in Place
We have internal procedures in place to immediately revoke data access privileges and the employment status of anyone in our organization who is discovered to be misusing personal data. We regularly conduct data audits in order to ensure that such activities are not occurring.
In the unlikely event that our site is hacked, we have contracts in place with web professionals who will begin to restore functionality and data integrity within hours. Should any data breach occur, we will contact you as soon as possible and recommend any steps that you should take.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy