Terms and Conditions

  Access and use of our Web site, together with the sale and the purchase of products from the Site, are governed by the terms and conditions set out below. By using the Site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information.

The following terminology applies to these Terms and Conditions, Privacy Statement and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, by any means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing California Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Our Privacy Policy and Shipping Procedures are incorporated into these terms.

Company Details

This site is owned by Fetish Locker, Inc. Fetish Locker’s office is located at 3580 Del Sol Rd, Palm Springs, California, 92262. All services are provided to you by Fetish Locker and by no one else. Inquiries or complaints may be directed in writing to our office at the address given or through our Contact page.

Restrictions

Internet users located in countries which are subject to U.S. trade embargo laws and regulations are prohibited from accessing this Site and are asked to promptly exit at this time. Our Website may not be used by individuals under 21 years of age.

Intellectual Property

All information (“Information”) which you read or see at this Site is protected by copyright or other intellectual property laws. The contents (“Contents”) are owned by Fetish Locker Inc., its affiliates, or other third parties from whom Fetish Locker Inc. has received certain legal rights. You may not report, modify, publish, sell, reproduce, distribute post, display, transmit, or in any way exploit any of this Site’s Contents for commercial purposes.

The trademarks, logos and service marks (“Trademarks”) displayed throughout the Site are registered and unregistered Trademarks of Fetish Locker Inc. and third party licensors. No license, right or permission is granted to you for any use of the Trademarks by you or anyone authorized by you. Misuse of the Trademarks is strictly prohibited. Fetish Locker Inc. will aggressively enforce its intellectual property rights to the fullest extent of the law, including the pursuit of criminal prosecution whenever and wherever necessary.

The pictures and images of people, products, places or things displayed on this Site are either the property of Fetish Locker Inc. or are used with the permission of third parties. Any use of such pictures or images by you or anyone authorized or affiliated with you is strictly prohibited. Unauthorized uses of pictures and images may violate copyright or trademark laws, privacy laws, or communication laws or regulations.

Liability

While Fetish Locker Inc. has made reasonable efforts to include Information at this site which is accurate and timely, Fetish Locker Inc. makes no representations or warranties as to the accuracy of such Information and, specifically, Fetish Locker Inc. assumes no liability or responsibility for any errors or omissions in the Information or the Contents of this Site. Moreover, Fetish Locker Inc. neither warrants nor represents that your use of the Information will not infringe the rights of third parties who are not affiliated with Fetish Locker Inc. Your access to and use of this Site are at your own risk, and neither Fetish Locker Inc. nor any party involved in the creation, transmittal, or maintenance of this Site shall be liable to you for any direct, indirect, consequential, incidental or punitive damages of any kind allegedly arising out of your access or use of this Site, or your inability to access or use this Site. Notwithstanding anything to the contrary contained herein, the Contents of this Site are provided to you on an “AS IS” basis and specifically WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not permit the exclusion of implied warranties and, as a result, some of the exclusions referenced above may not apply to you. You should check your local laws for any limitations or restrictions which might impact you.

All content found on this Website, including: text, images, audio, or other formats were created for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. Nothing in this disclaimer will limit any of our liabilities in any way that is not permitted under applicable law, or exclude any of our liabilities that may not be excluded under applicable law.

Fetish Locker Inc. assumes no responsibility and shall not be liable for any damages to, or any viruses that may infect, your computer equipment resulting from your access to or use of this Site, or the downloading of any Information from this Site.

Safety

JimSupport and Fetish Locker Inc are not medical organizations and cannot/do not provide customers with clearance to use certain products or engage in any activities. Nothing contained in this website should be construed as necessarily safe for all users.  Any suggestions by us as to the use of our products or activities should not be interpreted as a substitute for physician consultation, product safety assessment, common sense, or the active consent of users.  Users must use good sense and personal judgment when using our products and if in doubt consult with a medical professional or psychological consultant before engaging in any act that could inflict or result in physical or emotional harm.  It is the responsibility of users to inspect equipment prior to use to assure no damage exists that could endanger users.

Descriptions

Our catalogue and web site images, descriptions and colors are subject to change and are for illustration only.  In the event a particular color or variation is not available we will make every attempt to find a suitable alternative. We have endeavored to accurately represent the appearance of our products. Natural variations in materials and lighting may affect how merchandise appears in your home.

Descriptions of Fetish Locker Inc. products contained within the Site shall not constitute product labeling. You should use Fetish Locker Inc. products in accordance with the instructions contained on the cartons and labels found on those products in the country of purchase.

Orders

Fetish Locker reserves the right to accept or reject any order at our absolute discretion. While we try to ensure that such prices are accurate, we reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.

Communication

Any communication or material transmitted to this Site by electronic mail or other means, shall be treated as non-confidential and non-proprietary. This includes ideas, suggestions, comments, questions and any other information or data. Anything submitted to Fetish Locker Inc. can be used, reproduced, transmitted, disclosed or published by Fetish Locker Inc. or its affiliates without restriction or compensation.

Comments and Reviews

In some instances comments left on the site are subject to be edited or deleted. This includes:

  • Comments that are determined to be spam or questionable spam.
  • Links within comments that lead to irrelevant content or affiliate websites. Links that are relevant to the post will be permitted.
  • Comments including derogatory language, or language/concepts that could be deemed offensive, illegal, obscene, harassing, or hate speech.
  • Statements that attack another person individually.

Please follow our comment policy rules, and help us to keep our site a safe and constructive place for discussion. We reserve the right to edit or delete comments submitted to this Site at any time without notice. This comment policy is subject to change at any time.

Links

Fetish Locker Inc. has not reviewed all of the sites which are linked to this Site. As a result, Fetish Locker is not responsible for the content of such linked sites and your linking to such sites is at your own risk.

Payment and Security

We accept payments from Visa, Mastercard, and Discover cards.  We regret that we don’t take AMEX but their fees would require us to raise our prices.  For your security, all our credit card transactions are processed by Authorize.net. Authorize.net ensures that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details. Payments to JimSupport will be listed in your bank account statement as “Fetish Locker”.

Taxes and Duties

We collect taxes on shipments to addresses within the state of California. All other taxes and duties, including VAT and customs fees, are your responsibility. Please research these matters before you make your purchase so that you are aware of any government fees that may become due when your order arrives.

Customs and Customs Seizures

In the case of international orders, if a customer fails to pick up an order from customs for any reason, and it is shipped back to us, any refunds given the customer will be minus the initial shipping costs and the cost of having the item shipped back to us as well as the 20% restocking fee. 

There are places where either government policy or, more commonly, individual customs officers deem our products immoral or improper (or something they want for themselves) and may seize your JimSupport gear.  If your shipment is seized by customs, we are not responsible for replacement or refund.  Please order thoughtfully, assuming any risks associated with customs in your country.

Returns

Customers are responsible for the cost of return shipping plus a 20% restocking charge on all unused, undamaged returned or refused merchandise. Merchandise must be returned in its original packaging within fourteen (14) calendar days and insured against damage. If you do not ensure reasonable care and goods are returned damaged we reserve the right to adjust the return amount commensurate with the damage to the product.  Why do we charge restocking fees?  When your order was initially prepared, one of our crew investing time in getting your order processed and ready to go.  When you return an item that process is reversed.  The returned item has to be inspected, repacked and processed all over again.  Even  if you didn’t open the package, we can’t send something to a new customer without 100% confidence we know what’s in the package, that it’s in perfect condition, and a new box is required that has no stickers or damage left from a prior shipment.  In order to keep our prices low, we don’t run large enough profit margins to absorb the cost of returned items without the restocking fee.  It’s a way to avoid a blanket “no returns” policy and to give our customers at least the option to return things they decide they don’t want.

In the case of international orders, if a customer fails to pick up an order from customs, and it is shipped back to us, any refunds given the customer will be minus the initial shipping costs and the cost of having the item shipped back to us as well as the restocking fee. 

If an item seems defective by way of our manufacturing, contact us within 14 days and we will will work with you to resolve the issue.   In most cases we just need to walk you through product use.  However, if an item is indeed found to be defective by way of our manufacturing we will replace it and pay for shipping both ways.

All parcels should be returned to Fetish Locker, 3580 Del Sol Rd, Palm Springs, California, 92262. We will not accept returns sent to any other address.  It is best to send the item back via UPS.

Refunds for returned items, minus the restocking fee and shipping charges in most cases, will be issued within ten working days after receipt of the undamaged merchandise.

Damaged Items

If you received an item from us that was damaged in shipment, we can submit a claim to the shipping agency and work with you to replace the item as quickly as possible (in some cases this will require that we receive the damaged item back).  If you receive an item that was damaged you must notify us with 48 hours of receiving the item.  Taking pictures of the packaging and the item will help us submit a claim and get you a replacement quickly.  The most important thing is that you contact as soon as possible after you receive an item damaged during shipment, the longer you wait the more difficult it is for us to get you a replacement.  The goal is the replace your damaged item.  If you decide that you no longer want the item for any reason, then a 20% restocking fee will apply as outlined above.

Warranties Against Defect

It is extremely rare that a piece of our metal furniture breaks unless it is abused (that’s why you buy from JimSupport in the first place or upgrade to a JimSupport product).  We still have frames in service and going strong since we sold the first one in 1999.  But in the rare case that something happens that is clearly an manufacturing error rather than a misuse or abuse of the equipment, all frames, chairs, benches, and metal accessories are warrantied for one year from date of purchase against breakage due to manufacturing error (this is the longest in the industry).  In most cases, if a piece needs replacement, we can quickly replace just the component.  Scratches and dents are not protected by a warranty because those are results of how the item is used.  If you use our items as intended, they will develop a patina to their surfaces.  Nylon, vinyl, and leather products, because they are more vulnerable to the care of the owner, are warrantied for 6 months against breakage but not owner inflicted damage nor changes in appearance.  Changes in the appearance of leather, nylon, and canvas products are not warrantied because, again, these are determined by the inherent nature of the material and how the owner uses and cares for the product.

Amendments

Fetish Locker Inc. reserves the right to alter or delete any material from the Content of this Site at any time. Fetish Locker Inc. further reserves the right to discontinue this Site at any time and without notice. Any changes to these Terms of Service will be posted on this page.

Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to any conflicts of law provisions. Any cause of action with respect to this Site or this Agreement must be filed in the County of Riverside, State of California within one year after the cause of action has accrued; unless such a filing is made in accordance with such rules, the cause shall be permanently barred.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and the Fetish Locker, Inc. (JimSupport.com). Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Fetish Locker, Inc.