Frequently Asked Questions

Do I need to create an account to shop with you?

You don’t have to have an account to shop with us.

However, if you do create an account it will provide you an account dashboard where you can view and track your recent orders, manage your shipping and billing addresses, and edit your password and account details. 

Do I need to create an account to shop with you?
You don’t have to have an account to shop with us, but creating one makes your shopping better.

From your account dashboard you can view and track your recent orders, manage your shipping and billing addresses, and edit your password and account details. You can also check out faster.

I have forgotten my username, now what?
There’s no need to remember your username. Just login with the email address you used to create your account.

If your email address doesn’t work, it’s likely that you used a different address or that you do not have an account with us. Subscribing to our newsletter or making a purchase does not automatically create an account.

If you don’t have an account, you can create one the next time you make a purchase, or by visiting the Account page.

I have forgotten my password, now what?
If you can’t remember your password, you can reset it by clicking here. Enter your email address and we’ll immediately email you a link to a page where you can create a new password. If you don’t see the message, double check your spam folder. It might be hiding there!

If we don’t find your email address, it’s possible that you created your account using a different one or that you do not have an account with us. Subscribing to our newsletter or making a purchase does not automatically create an account.

If you don’t have one, you can create an account the next time you make a purchase, or by visiting the Account page.

What methods of payment are accepted?
We accept American Express, Discover, MasterCard and Visa cards.
What if my order is seized by Customs?

In the case of international orders, if a customer fails to pick up an order from customs for any reason, it is considered abandoned at the customers expense (no refund).  

There are places where government policy, or more commonaly, individual customs officers, deem our products immoral or improper (or something they want for themselves) and may seize your JimSupport gear.  If your shipment is seized by customs, we are not responsible for replacement or refund.  Please order thoughtfully, assuming any risks associated with customs in your country.

Why don't you ship to my country?

We ship throughout the world, but US laws prevent us from shipping to some countries. If your country is not listed on our checkout page, we can’t send you our products.

In addition, there are a number of countries where we consistently find that our products are seized by customs.  If you order from such a country, we will contact you to confirm that you want to place the order because we can’t offer replacements or refunds on orders seized by customs.

If you have any questions please contact us.

How much is shipping?

Our shipping calculator will estimate your shipping your charges before you check out. The amount may adjust a little in the checkout when you provide your full address.

Note: Our products are heavy and big.  We have negotiated shipping discounts with UPS. Domestic charges generally run 10-20% of the cost of the item.  International charges vary widely but can sometimes approach 40-50% or more of the price of your gear.

To learn all about our shipping policies and procedures, please visit our Shipping page.

Do you charge taxes/duties?

We are required to collect sales tax on orders shipped within California.

If you live in another state or country, you are responsible for paying any sales or value added taxes, customs duties, import taxes and/or other fees levied on your purchase by your government. Because these fees are owed to your government, we cannot collect them on your behalf. We also cannot advise you on what they may be.

Please research these matters before you make your purchase so that you are aware of any fees that may become due when your package arrives. 

How long will it take for my items to arrive?

UPS Ground and UPS Worldwide Express can deliver virtually anywhere within 4-10 business days or less depending on how close you are to Southern California. Some expedited services are also available at time of purchase. 

To learn all about our shipping policies and procedures, please visit our Shipping page.

How do I return / exchange items?

If you receive a damaged item, contact us so that we can repair or replace what’s wrong.

If you simply change your mind, you may return unused, undamaged merchandise within 14 days. We’ll credit your purchase price minus original shipping charges and a 20% restocking charge.  See our Terms and Conditions for an explantion of restocking charges. 

For more information, visit our Terms and Conditions page.

What payment security do you have?
For your security, all of our credit card transactions are processed by Authorize.net. Authorize.net ensures that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.

Payments for JimSupport products will be listed on your card statement as Fetish Locker, which is the name of our corporation.

How will my package be labeled?
We ship our products in plain packages with only a shipping label. We list our return address as FL Inc.
How do I contact you if I have further questions?
Many questions can be answered by reviewing our Shopping Guide, Shipping Policies and Terms and Conditions.

Got a different kind of question? Click our Contact page to reach us. We respond to messages in one business day.

Do you sell my email address?

No, we do not sell your email address.  If you join our mailing list you will be notifed of sales and presales on some of our products that are only created in limited runs.  You can unsubscribe at any time.